Frequently Asked Questions

Find Answers To All Your Questions

Is this safe for sensitive skin?

Yes! We use gentle, natural ingredients free from parabens and phthalates. Always patch test first if you have sensitive skin.

What type of oils do you use?

Our main oils: coconut, sweet almond, avocado, olive, and grapeseed.

We also use: babassu, rosehip, carrot seed, rice bran, and sunflower.

What types of butters do you use?

Main butters: shea, mango, and cocoa butter.

What type of waxes do you use?

Main waxes: beeswax, soy, and emulsifying.

Is this soap gentle enough for daily use?


Absolutely. Our soaps are made with natural oils and butters, making them safe for daily cleansing.

Will this soap dry out my skin?

No—unlike commercial soaps, ours are formulated with nourishing oils and butters that hydrate while cleansing.

What does this soap smell like?

Our natural soaps come in a wide variety of scents to suit every preference. We also have a line of fragrance and color-free soaps.

How long does one bar last?

It depends on the size. Our smaller bars are best used as a hand soap, the larger bars are recommended for bathing. With proper storage (a draining soap dish), one bar lasts 3–4 weeks with daily use.

Is this soap safe for children?

Yes, though we recommend unscented or lightly scented varieties for sensitive little ones.

How do I use your lotion?

Massage a small amount into clean skin until fully absorbed. Best applied after showering to lock in moisture.

How long does one jar of lotion last?

A 4 oz jar typically lasts 4–6 weeks with daily use. A little goes a long way!

What makes this different from store-bought lotion?

Our lotions are handcrafted in small batches with real plant-based butters and oils—no fillers, just pure hydration.

Does your lotion leave a greasy feel?

No, our formula is designed to absorb quickly while still providing deep moisture.

How often should I use this sugar scrub?

2–3 times per week is ideal to exfoliate without irritating the skin.

Can I use this on my face?

Our scrubs are formulated for head to toe applications.

Does it leave skin moisturized?

Yes! Our scrubs are made with skin nourishing butters and oils that leave your skin soft and hydrated after rinsing.

What makes this scrub different?

It’s made with natural exfoliants like sugar, pumice, or salt—no microplastics or harsh chemicals.

What makes your whipped shea butter different?

Our butter is whipped for a light, fluffy texture and handcrafted in small batches with only natural ingredients—no fillers or synthetic chemicals.

What types of body butter do you have?

We have 2 types of body butter:

Shea Body Butter has coconut and almond oil.

Soy Bliss Body Butter has natural soy wax, babassu and avocado oil.

What languages is your store available in?

The online store is available in English.

What brands are sold in this store?

This is a dedicated brand store
Brand name: Phat Bath & Body

Do you offer local pickup?

Yes. Pickup is available at our retail store Monday - Friday 11 am - 6 pm.

Spring Courtyard Market Saturday & Sunday 11 am - 5 pm.

Do you sell second-hand or pre-owned articles?

No, we do not sell second-hand items.

Do you accept store credit?

The store accepts store credit as a payment method.

Do you have retail store locations?

Yes, our retail location: 18924 Kuykendahl Road, Suite A, Spring, Texas, 77379.
We also host a weekly market every Saturday & Sunday  from 11 am to 5 pm: Spring Courtyard Market. 

Do you offer bulk or wholesale orders?

Yes, we offer bulk, wholesale, and custom product options.

Do you have active discount codes or promotions?

Yes, we have several automatic discounts. They are posted on the Home Page of our website.

How can I contact customer service?

We have a live chat on the website that is available Monday - Sunday. 

Tell me about your store?

Phat Bath & Body is an e-commerce and brick-n-mortar store specializing in health and beauty products, specifically natural handmade soaps and skincare. The store offers a wide range of products designed to enhance personal care routines with organic and sustainable ingredients.
About us: If you're looking for a place to pamper yourself with luxurious bath products, Phat Bath & Body is a must-visit! They offer a delightful selection of handmade soaps, bath bombs, and much more, all crafted with natural ingredients to nourish your skin. Perfect for a spa-like experience at home!

What are your candles made of?

Our candles are hand-poured with 100% natural soy wax and cotton wicks for a clean, eco-friendly burn.

How long does the candle burn?

A 6.5 oz candle burns for approximately 30–35 hours.

Are your candles safe for pets?

Our soy candles are non-toxic, but some essential/ fragrance oils can be sensitive for pets. Always burn in a well-ventilated area.

How strong is the scent?

Our candles are designed to give a balanced, room-filling aroma without being overpowering.

How do I make my candle last longer?

Trim the wick to ¼ inch before each burn and let the wax pool reach the edges on the first burn to prevent tunneling.

Do you offer express shipping?

Yes, you are able to choose your shipping speed. Prices are calculated at checkout.

What countries do you ship to?

United States

Do you ship internationally?

No, at this time we only ship in the United States.

Do you offer free shipping?

Yes, we have a free shipping banner at the top of our website, with the current free shipping threshold.

What is the return policy?

The store accepts returns.
The store accepts returns within 60 days days of delivery.
The store does not charge a restocking fee.
The customer is responsible for return shipping.

Do you allow customers to request and manage their own returns?

Customers can request and manage returns themselves.

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