Refund policy
Returns
We accept eligible returns within 60 days of delivery. If more than 60 days have passed since your order was delivered, we are unable to offer a refund or exchange.
To be eligible for a return, your item must be unused, unopened, and in the same condition in which it was received.
To start a return, please contact us before sending any items back.
Returns sent without prior authorization may not be accepted.
Once your return is approved, we will provide return instructions and the applicable return address.
Custom Bath & Body Products
Custom and personalized bath and body products are made specifically for your order and are subject to different terms.
***All orders must be paid in full before production begins, unless alternative payment arrangements have been agreed upon in advance.
Custom orders may be canceled within 3 days of purchase. After 3 days, cancellations are subject to a 25% restocking/production fee because materials and production may already be in progress.
Once a custom order has shipped, the sale is FINAL and the product is not eligible for return or exchange unless it arrives damaged, defective, or incorrect.
Please review all customization details carefully before placing your order and contact us with any questions before purchasing.
Refunds
Once your authorized return is received and inspected, we will notify you by email whether your refund has been approved.
If approved, the refund will be issued to the original payment method within 5 business days. Your bank or payment provider may require additional processing time before the refund appears in your account.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Orders that qualified for free shipping are still subject to the customer paying the cost of return shipping.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue so we can review it and provide appropriate instructions.